Google Assistant, Chat Bots done right

One thing that did excite me from Google I/O keynote is the way they have in my view done chat bots right, unlike the way Facebook has done it.

Instead of the user installing bots, the Google Assistant decides what bots to use to best answer your question.

I can see one day if I have a problem with my washing machine for example, I could ask Google to help me fix it. They could go through my email, find out when I purchased it and if in warranty and call up on my behalf to get an engineer out to have a look at the problem. It will also add the appointment to my calendar.

Only thing Google needs to do right is get the 3rd party support. I could easily see Android Instant Apps just having an assistant capabilities only which will make it easier for developers to just create that component instead of the entire app. Interesting times....


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